July 17, 2019

The Simple Things – Random Acts of Thanks

Many years ago, I was in Market Development for a large Executive Suite property . Knowing that ‘thanking a person’ was the number one way of increasing positive relationships with our tenants- we started a RAT Program (Random Acts of Thanks) to our tenants. My budget was $50.00 a month.

Every month (for less than $50.00) we selected 10-20 tenants and sent a handwritten Thank- You note signed by every staff member at the office suites. The results were remarkable. The note was simple, easy to do and basically said, ‘we know you have a choice and we  thank you for your business this month, we appreciate your support’

Sincerely …………………. (staff signatures)

Other Things we did:

Girl Scout Cookie mailing, buying cookies from employee kids, and resent out to customers. (That was a wonderful success!)

We sent out Chocolate Coins with a ‘Thanks a Million’

Sent out PD Rulers- ‘ We cannot Measure How Important You Are to Us’

Something to think about- How often do you thank your loyal clients, for purchasing from you and even more so for coming back?

This is a very easy thing to do and can take little or no time. Assign 1 person from the office per month to be put in charge of Thank You cards. selecting clients and getting signatures, tracking and mailing.

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