May 25, 2017

Turn Stress into Success in the Office

Stress

We all have stress and sometimes the pressure gets to the point that you think you might explode. This is not an unusual emotion for professionals not just in the office but anywhere in life.  The conflicts and stress of watching out for employees and assisting management can be overwhelming.Add … [Read more...]

How To Manage Rude Clients In the Office Environment

angry-customers

Fortunately, with the fantastic client mix we have here at Islands Executive Suites I rarely encounter a rude client  However, I have always believed in ‘you can catch more flies with honey’ philosophy , and it has worked in my favor more times than I can count. One thing that always ticks me off is … [Read more...]

Great Customer Service – Our New Office

customer-service

One of out tenants here at Islands Executive Suites sent us his Amazing Customer Service experience that was thought provoking. If you think about it, what were your amazing customer service experiences? ‘The other day my wife and I had an appointment to see a design consultant at a flooring tile … [Read more...]

Prune Dead Wood and Let Employees Shine

Lazy worker

“Stop avoiding conflict and prune the dead wood.” Author Tom Peters concurs when he writes: “Give a lot, expect a lot, and if you don’t get it, prune.” The truth is that some turnover – of the people who aren’t contributing – is good. But low performers, once surrounded by other low performers, … [Read more...]

Can a Virtual Receptionist Boost Your Customer Service?

virtual receptionist

Word of mouth marketing can be a boon for business – assuming the words from your customers’ mouths shed a positive light on your products, services and employees. Assuring positive word of mouth marketing means creating a positive customer experience based strongly on customer service. With that … [Read more...]

LOVE Your Customer

All of your customers have done something for you – they became your customer, so don’t forget to find a way to say thank you again and again.It’s the little gestures and comments, when least expected, that go a long way. Even a simple hand-written thank-you note is more valuable than most people … [Read more...]