May 26, 2019

11 Keys to Customer Service Principles

Customer Service is your # 1 edge against the competition. We strongly advise that reviewing your customer service principles on a weekly basis and refine, refine and refine, discuss, discuss and talk about it more, so providing superior customer service becomes a habit and a focus of your … [Read more...]

The Simple Things – Random Acts of Thanks

Many years ago, I was in Market Development for a large Executive Suite property . Knowing that ‘thanking a person’ was the number one way of increasing positive relationships with our tenants- we started a RAT Program (Random Acts of Thanks) to our tenants. My budget was $50.00 a month. Every … [Read more...]

How to Defuse Tension in the Office

Situation 1: Jeff and Maria are co-workers at a company that lets employees set their own hours. Jeff usually saunters into the office about 10 a.m., while Maria is there promptly at 9 a.m. She often has to take care of Jeff's customers due to his lateness. He rationalizes that all is OK because he … [Read more...]

How To Be Resilient

It's so easy to get caught up in that thing called "Life".  The never  ending needs of the family and home, hectic schedules at the office, health issues, the economy and so on.   We often fall into the cycle and think in our minds "Wow, is this really what its all about, day in day out?"  Without, … [Read more...]

The Biggest Hiring Mistakes

We read an article about hiring mistakes in in the office and we would like to share some of it with our readers: Hiring the right people is critical for any business but especially for a small company with relatively few employees (like an executive suite for example). Hiring mistakes not only … [Read more...]

Social Media Burnout

I don’t know about you, but I have a case of SOME-BO (Social Media Burnout). Between Google Alerts, Twitter, Facebook, LInked In, Branch-out, Buzz, Google+, Klout, Digg, Stumbleupon, AddThis, Redditt… all the forums, email… I login 7 days a week and usually post something somewhere. I know … [Read more...]

Fear of Selling

Don't let fear stifle your sales potential. Here's how to keep eight common phobias from holding you back Fear is one of the most powerful human emotions. Its grip is strong and persuasive. To be a successful sales pro in any industry, learn to identify and tame your fears, instead of letting … [Read more...]

Turn Stress into Success in the Office

We all have stress and sometimes the pressure gets to the point that you think you might explode. This is not an unusual emotion for professionals not just in the office but anywhere in life.  The conflicts and stress of watching out for employees and assisting management can be overwhelming.Add … [Read more...]

Office Leadership Lessons from Celebrity Apprentice

I don’t know if any of you watch any of the Apprentice series with Donald Trump. The last season was the Celebrity Apprentice (you can watch for free on There are so many lessons to be learned. In fact, I would even recommend watching at an office staff meeting and have an open discussion … [Read more...]

How To Manage Rude Clients In the Office Environment

Fortunately, with the fantastic client mix we have here at Islands Executive Suites I rarely encounter a rude client  However, I have always believed in ‘you can catch more flies with honey’ philosophy , and it has worked in my favor more times than I can count. One thing that always ticks me off is … [Read more...]